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"Block Management UK Ltd. is a company you can trust to carry out your wishes."
When Block Management took over from our previous managing agents they quickly found out that our board of directors had some different ways of doing things and had no wish for this to change and so it was a learning curve for both parties.
Gradually over the first year both parties got to know each other and so worked out how best to use the skills of both Block Management UK Ltd. and our directors for the future. That was three years ago and the partnership has gone from strength to strength.
Block Management UK Ltd. have a strong team of very knowledgeable personnel in all departments, the relationship between directors of both parties has always been excellent with the Block Management UK Ltd. directors always able to come up with answers to at times some very difficult questions.
Anybody involved with the running of an apartment block knows that sometimes a tricky situation will occur which needs to be dealt with in a professional manner, you can be assured that Block Management Uk Ltd will see that this is done to your total satisfaction.
- Chris Stanley, Royal Naval Hospital, Great Yarmouth.
"A credit to everything Block Management UK Ltd. stands for."
Your role in the meeting tonight was impeccable, by a margin the best yet of several fine professional performances.
I believe you helped to turn a corner for us here this time and you are truly a credit to everything Block Management UK Ltd. stands for.
- Rob – 11 units, Exning.
"Service charge collection have been resolved by their approach."
Block Management UK Ltd. have acted for us for towards two years and they have proved a refreshing change.
The team is always available for advice and proactive with suggestions.
Our historical headaches with service charge collection have been resolved by their approach.
- James Sansom – 16 Flats, Croydon
"We are very happy to recommend them to developers and flat owners."
Block Management UK Ltd have turned around a couple of very difficult sites for us where two other agents had previously failed. They have also demonstrated experience and practical knowledge engaging very well with developers on some new schemes that we have acquired.
We are very happy to recommend them to developers and flat owners.
- Darren Pither – Gray’s Inn Estates – 128 Units – Birmingham, Braintree, Cambridge, Ilford, Kettering and Yeovil.
"Able to provide you with the peace of mind that they are always there to help."
We are a small block of newly-built luxury flats on a quiet road at the side of a small shopping centre in Bordon. We have found Block Management UK Ltd to be very friendly and helpful. Our preferred mode of contact is via email: all faults and problems we have are reported to me (being disabled, I am nearly always at home) and I then assess them in order of urgency. For example, 1 or 2 lamps burnt out on a corridor with 7 or 8 are not as urgent as an outside door lock failure. Normally, I would email these faults to Block Management UK Ltd and they would raise purchase orders and instruct our local preferred builder within some 24 to 48 hours – I would have received indication of this either the same day (morning/early afternoon request) or the following day (for later), which is usually sufficient.
We did have recourse to their out of hours maintenance service recently when our garage shutter door failed to open on a Sunday afternoon. Within a space of 30 minutes or so of calling their number, I was speaking to the maintenance manager who checked the problem with me. About an hour later, I had a call saying that the door people would not be attending (!), but that Block Management UK Ltd had already contacted our builder for an electrician first thing Monday morning. By calling-in favours with residents, we managed to get the door up for early risers to go to work. On investigation by the electrician, it was obvious we needed a special part – I called Block Management UK Ltd for permission for an urgently purchase over the internet with a repayment – they agreed immediately and the part arrived in short order.
I consider that the best way to judge a management company is their performance on an out of hours or very urgent security problems: I have nothing but praise for their response. If you are living in a large block with many entrances, or a small block with perhaps one ‘front door’ and a garage, I think that Block Management UK Ltd will be able to provide you with the peace of mind that they are always there to help.
- Ian Georgii – 9 Flats, Hampshire.
"I would recommend Block Management UK Ltd to any residential block seeking new agents."
I am a Director of No.6 Cambalt Road Management Company Limited, a residential block of flats in Putney.
We appointed Block Management UK Ltd in May 2010 and confirm that they have dealt with the management in a professional manner to-date.
I would recommend Block Management UK Ltd to any residential block seeking new agents.
- Alistair Diesveld, Director – 12 Units, Putney
"Thank you for a very professional presented AGM."
Thank you for a very professional presented AGM.
It’s just a pity so few owners attended.
Please pass on my thanks to Josh who also did a great job.
- Liz Schumann, Director – 39 Units, St.Albans.
"Most efficient and effective property manager."
To end the week on a high, I’m expressing in writing Massive Compliments to your staff team member Troy Richards. I have dealt with Troy for a long while now and I have to say he is the most efficient and effective property manager I deal with…..and annually I deal with a LOT.!
Having owned my own leading successful Property Lettings and Management Company, purchased by Countrywide PLC, I understand what an asset a team member like Troy makes to the overall success of a Good Company such as Block Management UK Ltd.!
Thank you to You and Your Team Members for the Wonderful Service you Consistently Deliver.
- Steve Robinson – 61 Flats, Wakefield.
"Their communications are excellent as is their response to emergencies and enquiries."
Our Building is a complex building built in 2005 comprising 220 apartments mainly residential with some mixed commercial use.
Block Management UK Ltd were appointed over 2 years ago when we came into difficulties with our previous agents Labyrinth, who were simply just not up to the job causing us problems with late filing, inconsistent accounting and general bad management.
We work closely with Block Management UK Ltd who listen to and meet our requirements and allow us to have as much or as a little input in the day to day running of the building as we choose. Their communications are excellent as is their response to emergencies and enquiries.
Since Block Management UK Ltd has taken over, the building is running smoothly and on budget. We are frequently complimented on how nice the building is and it remains a superb landmark building where people want to live.
I trust this helps make your decision on your future agent easier!
- Stephen Phillips, Director – 220 Units, Plymouth.
"Effective management as that demonstrated by your company is vital."
I would like to thank you and your team at Block Management UK Ltd for the transformation you are bringing about at Coopers Court. The communal areas are now looking fresh and clean and outside the gardens are weed and litter free. This has done much to encourage a sense of pride in the building which will hopefully lead to good practice in the future.
Queries, questions and problems are dealt with promptly and courteously which is so reassuring.
Thank you also for your patience, sensitivity and persistence in securing all the relevant documentation in the hand over of the management company from the developer to the leaseholders. The result has been a smooth transition conducted with professionalism.
In these economically uncertain times it is even more important to protect our investment in property, effective management as that demonstrated by your company is vital.
- Helen Roll – 22 Units, Kings Lynn.
"The time and effort you have invested in our estate and we wouldn’t hesitate to recommend you."
Just thought I’d let you know how much the Directors and the local residents have appreciated the work and effort that has gone in to our estate since you have come on board to manage the day to day running of the estate for us.
Since Block Management UK Ltd has been onsite we have noticed a change in just how clean and orderly the estate has become. Under the old estate management company, the estate had begun to go in to decline with rubbish not being cleared away, fly tipping was starting to become an issue, residents felt they weren’t getting value for money etc. But with Block Management UK Ltd now active on the estate the difference is night and day!
People have noticed how clean and tidy the estate has become and I’ve not heard any grumblings from anyone in a very long time around being ripped off like we used to hear with the previous estate managers.
Both Paul Davis and I would like to thank Block Management UK Ltd for the time and effort you have invested in our estate and we wouldn’t hesitate to recommend you to other estates as their estate managers.
- Scott Boswell – 97 Units, Huntingdon.
"Your team has shown professionalism and dedication to every project."
I would also like to take this opportunity to thank Block Management UK Ltd for all the hard work put in since Riverbank appointed yourselves to Ballingdon.
Since our first meeting it was clear your professionalism and attention to detail was only ever going to benefit Ballingdon.
I have to admit we were struggling to run Ballingdon as an RTM but the day you took over you put everything in place from the day to day running to the major works which transformed Ballingdon from what appeared to be a tired property to one which so far this year has seen an increase in flat prices and two sales and two sold subject to contracts.
Your team has shown professionalism and dedication to every project and if I had to go back three years I would not hesitate in choosing Block Management UK Ltd to run Ballingdon again.
I would like to especially thank Simon Matthews who has always been on the end of a phone or here on site tirelessly guiding us through at times difficult decisions and situations.
Once again a massive thank you to you and your team and should I ever be asked if I knew of a quality managing company I would never hesitate in recommending Block Management UK Ltd.
- Ian Regan, Director – 11 Units, Sudbury.
"Organised an out of hours meeting in Bishops Stortford."
I'm not sure if you're aware but Josh kindly organised an out of hours meeting in Bishops Stortford for Wednesday 24th January which he, Michael, Dean and myself attended to discuss BQ maintenance and prospective works for 2018.
At the meeting Josh proved himself to be an asset to your company. He was polite and professional, information and knowledgeable and has a very pleasant manner about him. He was able to answer all points raised on the evening and promptly documented all action points by email the next day.
We all know how quickly complaints are made these days so we thought it only proper to pass on our compliments to Josh, via yourself, so you are aware how your staff members are representing your company.
- Julie Wood – Leaseholder, Bishops Stortford – 89 Units.
"Extremely efficient and prompt in dealing with enquiries."
May I say what a pleasure it has been to deal with you. You have been extremely efficient and prompt in dealing with enquiries in this matter and it is such a treat compared with many other management companies we deal with.
- Peter, Head of Conveyancing, former winner Sunday Times’ Best Small Conveyancing Firm