Block Management UK launches latest online client portal update for 2021 Block Management UK Ltd is celebrating the latest iteration of its online client portal, BMUK Living 365. The portal runs on the software package MRI Engage. This is produced by the suppliers of our property management software, US based tech company MRI. BMUK Living 365 supplies customers with a wide range of services from financial documents to local area information to emergency announcements and more. Giving customers the ability to self-service on several tasks, processes and payments means that they are not left waiting on the phone or forwarded form one department to another. In particular, the range of enquiry forms allows a wide variety of issues - from licenses to alter to maintenance requests - to be sent directly to the right member of staff immediately. Other benefits include: Provide a single online location for customer interaction and convenience Empower users to make payments and raise maintenance requests Enable staff to deliver services quickly and more efficiently Broadcast important updates to your customers as and when the situation requires Store customer-facing documents and allow users to access Automate customer notifications in line with business processes and policies Now, a year after its adoption, Block Management UK has revamped the portal following a period of usability testing and customer feedback. The whole portal has been reviewed and checked for clarity and its capacity to provide the customer with the answer they are looking for in as few clicks as possible. In addition, the latest changes include: More targeted request forms More lease-related information and advice Clearer illustrations Updated Company News section Not only do these changes provide a better experience for the customer but it also helps Block Management UK run more efficiently, address issues faster and allow staff to focus more on the difficult parts of managing your property. Block Management UK's Marketing Manager, Jason Doggett, describes the processes that have led to a more effective portal: “Designing the customer experience is an ongoing experience and benefits from customer feedback. We have aimed the portal at new customers as well as our long-standing customers and aim to provide a wide range of helpful information. Information about their own properties sits side-by-side with services on important issues for our customers such as maintenance requests, anti-social behaviour and lease enquiries. We see the portal as a self-contained mini website. Improving usability issues such as internal linking improvements increases customer engagement. We’ve added more pages, streamlined our advice and increased touch points where customers can contact us.” (16 April 2021 )

Block Management UK launches latest online client portal update for 2021

Block Management UK Ltd is celebrating the latest iteration of its online client portal, BMUK Living 365.

The portal runs on the software package MRI Engage. This is produced by the suppliers of our property management software, US based tech company MRI.

BMUK Living 365 supplies customers with a wide range of services from financial documents to local area information to emergency announcements and more. Giving customers the ability to self-service on several tasks, processes and payments means that they are not left waiting on the phone or forwarded form one department to another. In particular, the range of enquiry forms allows a wide variety of issues - from licenses to alter to maintenance requests - to be sent directly to the right member of staff immediately.

Other benefits include:

Provide a single online location for customer interaction and convenience
Empower users to make payments and raise maintenance requests
Enable staff to deliver services quickly and more efficiently
Broadcast important updates to your customers as and when the situation requires
Store customer-facing documents and allow users to access
Automate customer notifications in line with business processes and policies

Now, a year after its adoption, Block Management UK has revamped the portal following a period of usability testing and customer feedback. The whole portal has been reviewed and checked for clarity and its capacity to provide the customer with the answer they are looking for in as few clicks as possible. In addition, the latest changes include:

More targeted request forms
More lease-related information and advice
Clearer illustrations
Updated Company News section

Not only do these changes provide a better experience for the customer but it also helps Block Management UK run more efficiently, address issues faster and allow staff to focus more on the difficult parts of managing your property.

Block Management UK's Marketing Manager, Jason Doggett, describes the processes that have led to a more effective portal:

“Designing the customer experience is an ongoing experience and benefits from customer feedback.

We have aimed the portal at new customers as well as our long-standing customers and aim to provide a wide range of helpful information. Information about their own properties sits side-by-side with services on important issues for our customers such as maintenance requests, anti-social behaviour and lease enquiries.

We see the portal as a self-contained mini website. Improving usability issues such as internal linking improvements increases customer engagement. We’ve added more pages, streamlined our advice and increased touch points where customers can contact us.”

(16 April 2021 )

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