Industry News

Title: COVID-19: Best Practice Guidelines for Property Managers


With daily updates and restrictions from Government, it is proving a never-ending task to keep on top of events as they unfold. ARMA has produced and published some best practice guidelines to help plug some of the gaps in current guidance, and to everyone in the industry.  The guidlines will be updated as often as we can, so please refer your staff to this page regularly. 

The latest versions will be sent out along with ARMA's weekly updates to our Members, along with other essential information and guidance. 

To download the latest version, Click here


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Description: Wed, 25 Mar 2020 18:01:00 +0000

Title: Industry calls for Government action on cladding


  • New industry research suggests half a million people could be living in unsafe buildings
  • With government support limited to one specific type of cladding, these residents could be left with excessive bills to make their homes safe
  • Resident groups form an unprecedented coalition with managing agents and building owners to call on the new Chancellor to establish a fund to make these homes safe

Following new evidence that the scale of the cladding crisis may affect up to half a million people, cladding campaigners, residents, property managers and the UK’s largest freeholders have formed an unprecedented coalition to request a multibillion-pound fund to remediate unsafe buildings. 

In an open letter to the new Chancellor, the group has called on the Government to step in following failures in the building safety regime that have dated back decades. Without support, leaseholders may be left having to pay the price, which is likely to run into the billions. 

The Association of Residential Managing Agents (ARMA), which represents the largest property managers in the country, has conducted an analysis of apartment buildings in the UK and found that over half a million people may be living in unsafe buildings that passed building control when they were built. Materials now deemed to be unsafe include High Pressure Laminate (HPL) – which has been found to be at least as flammable as the ACM cladding that was used on Grenfell Tower[1] – but the Government’s existing fund is limited to ACM cladding.

The freeholder signatories are coordinating remediation work on buildings with ACM cladding in every major city in the UK, but the process has revealed numerous additional safety issues and there are concerns that the cost of fixing these problems will fall on to residents unless the Government steps in.

Given the scale of the task, the group is calling for a multibillion-pound, government-backed fund to be established so that these buildings can be made safe as soon as possible.

Dr Nigel Glen, CEO for ARMA, said: “The Grenfell tragedy highlighted the dangers of ACM cladding, but it has also revealed a much wider building safety crisis which could affect over half a million people. These buildings are being fixed by building owners and managing agents as quickly as possible but, without Government support, the process could take decades and leave leaseholders with life-changing bills on top of the anxiety that has already been caused.”

Martin Boyd, Leasehold Knowledge Partnership, said: “Nearly 1,000 days after the Grenfell tragedy there is a huge amount of worry among leaseholders that the problems are getting worse, not better. The government must help find solutions rather than just telling everyone these are complex problems.”

Open letter for publication:

Dear Chancellor,

We the undersigned represent homeowners, property managers and building owners across the United Kingdom.

The Grenfell tragedy has uncovered one of the biggest safety crises in recent British history. Two and a half years on, people are still living in apartment buildings with dangerous cladding. Building safety policy, dating back decades and overseen by governments of all political colours, has failed in its totality.

Building owners and property managers are stepping in to fix these buildings and ensure the safety of residents. But, where the costs are not recoverable from the original developer, or through an insurance claim, the burden is falling on those who live in these buildings. Why should homeowners pay the price for such a systemic failure?

The Government deserves credit for funding Grenfell-style ACM cladding remediation, but the problem is much wider than this and that funding doesn’t go far enough. The list of unsafe materials and hidden safety defects that were never identified when these buildings were signed off, is growing by the day.

This new government now has a golden opportunity to right the wrongs of the past and rescue the hundreds of thousands of worried and vulnerable residents across the country.  

On behalf of homeowners, building owners, and property managers, we are urgently calling the Government to establish a multibillion-pound emergency fund and work with industry to unblock the process and ensure the safety of residents up and down the country for generations to come.


Resident groups and professional/trade bodies

Property managers

Freeholders and building owners

Association of Residential Managing Agents

Fexco Property Services

Consensus Business Group

British Property Federation (BPF)

FirstPort Property Management Services

Estates & Management

Federation of Private Residents Association (FoPRA)

HML Group

HomeGround Management

Institute of Residential Property Management

Mainstay Group

Long Harbour

Leasehold Knowledge Partnership

Premier Estates

Simarc Property Management

UK Cladding Action Group (UKCAG)

Rendall and Rittner

Wallace Partnership Group


Residential Management Group


Scanlans Property Management


SDL Property Management


Trinity Estates



Description: Mon, 24 Feb 2020 11:20:00 +0000



ARMA has today (10th February 2020) launched the fourth annual ARMA ACE Awards - WITH FOUR NEW CATEGORIES.

The Awards celebrate excellence and exceptional achievement by the UK's leading residential managing agents, their suppliers and the work of their people in improving the lives of over a million leaseholders across the country.

They are free to enter and are open to ARMA Members, Associates and Partners. There is also a category for external suppliers - firms who supply excellent products and services to ARMA Members.

ARMA recognises that the sector is all about people and has introduced several categories not covered elsewhere – there really is something for everyone! The new categories are People Manager of the Year, Best Leaseholder Engagement Project, Excellent Health & Safety Management and Insurance Broker of the Year.

The Awards Dinner will be held on Friday 26th June at a new venue - the fabulous riverside surroundings of Old Billingsgate, on the River Thames with unrivalled views of Tower Bridge, City Hall, The Shard and London Bridge.

Entries are now open at and close on 17th April. ARMA’s charity partner for the year is CALM (Campaign Against Living Miserably):

New for 2020, the Awards have been accredited to the Gold Awards Trust Mark, the highest standard of awards accreditation. The Awards Trust Mark scheme is a not-for-profit accreditation programme run by The Independent Awards Standards Council with the goal of enhancing trust between those entering awards schemes, and the organisations running them

Selfie Magic Mirror Photo Booth provided by Showtime Photo Booth.

Description: Mon, 10 Feb 2020 16:09:00 +0000